Visitor Services Associate [Temporary]
posted by American Craft Council
Position title: Visitor Services Associate Reports to: Director of Programs and Events Classification: Contract
Compensation: $25 / Hour
Location: Baltimore, MD
Hours: Thursday, February 20, 2025: 11am – 6pm
Friday, February 21, 2025: 9am – 6pm Saturday, February 22, 2025: 9am – 6pm Sunday, February 23, 2025: 10am – 6pm
About the American Craft Council (ACC):
The American Craft Council fosters livelihoods and ways of living grounded in the artful work of the human hand, creating a more joyful, humane, and regenerative world. Building on 80+ years of service as a nonprofit advancing craft and its makers across the United States, ACC is focusing on:
● Providing educational opportunities, connections, and other resources to support craft artists and makers on the diverse paths they follow to build craft-centered livelihoods.
● Increasing our publishing and storytelling across multiple channels to build a large, engaged community of members united in their love of craft-centered ways of living.
● In collaboration with place-based partners, producing a collection of vibrant, regionally tailored events designed to advance both of the above strategies, bringing together craft artists and makers, ACC members, and craft-curious members of the general public.
Learn more at craftcouncil.org
Position Summary:
The Visitor Services Associate (VSA) is a key member of ACC’s Visitor Services team at the 2025 American Craft Made Baltimore fair, located at the Baltimore Convention Center. In partnership with ACC’s Director of Programs and Events and the Visitor Services Manager, the Visitor Services Associate serves as a critical touchpoint for guests attending this annual event as well as the 380+ artists who exhibit at the fair. The VSA assists with many critical tasks related to the function of the event, including answering phone calls from guests, organizing booth sitter requests, assisting guests with wheelchair access, and more.
Key Responsibilities:
Event Attendee Services (40%)
● Answering the office phone, which is the point of contact for guest inquiries.
● Greeting guests in the office and answering questions or connecting guests to staff who can assist
● Managing wheelchair check-out and assisting guests with elevator access when requested
● Handing out badges to VIPs and other guests Exhibitor Assistance (40%)
● Managing booth sitter requests called into the office phone by exhibitors
● Acting as the point of contact for exhibitors seeking assistance and information
Documentation (20%)
● Document the tasks and processes during the course of the event, in order for ACC to create a Visitor Services Office Manual for future reference
This position is a good fit for someone who has:
● Previous experience in customer service or member support roles.
● Strong interpersonal and communication skills, with the ability to interacteffectively with diverse individuals.
● Exceptional customer service orientation, with the ability to empathize,problem-solve, and handle difficult situations professionally.
● Attention to detail and strong organizational skills.
● Ability to work independently and as part of a team in a fast-paced environment.
● Knowledge or interest in crafts, arts, or similar creative industries is a plus.
● The American Craft Council is committed to diversity, equity, and inclusion.Candidates from underrepresented backgrounds are encouraged to apply.
TO APPLY
If this position sounds like a great fit, we want to hear from you! Please contact Katie Johnson, Director of Programs and Events at [email protected] with the subject heading of “Visitor Services Associate.”
ACC is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, veteran status, or any classification protected by federal, state, or local law. We value diversity, inclusiveness, and equity and welcome candidates from all walks of life.
:: Additional Opportunities ::
Event Volunteer
Volunteering with the American Craft Council is a great way to use your knowledge, skills, and talents to support craftspeople. For their service to the community, volunteers receive the following benefits:
•Two free event tickets
• Access to membership and staff areas with complimentary snacks and drink
• Special access to the American Craft Council’s archives
• The opportunity to meet and connect with artists in your community
• Gain inside knowledge about the American Craft Council’s events, marketplaces, and other offerings